Repairs Service Standard For External Contractors

External Contractors: they will...

• Treat you courteously, consult with you and offer you choice in accordance with our resident involvement contract.
• Keep appointments. If they are unable to keep an appointment, they will contact you by telephone to arrange a new appointment giving you as much notice as possible.
• Carry out work between 8am and 6pm Monday to Friday or otherwise by agreement with the resident.
• Wear identification badges.
• Carry out all work in a safe manner. Materials will be stored safely, scaffolding will be secured and any external ladders will be removed or planked overnight or when not in use.
• Adhere to Health & Safety Regulations and will ensure that Personal Protective Equipment is used where necessary. They will tell you of any hazards and advise you how to keep safe whilst they carry out the work.
• Clear away all debris, dust and rubbish from the works every day.
• Treat your possessions with respect. They will use suitable protection, such as dust sheets, where appropriate to protect items vulnerable to dirt, dust or other damage.
• Ensure that your home is secure at all times and if doors and windows have to be left open, they must tell you.
• Operatives working for or on behalf of PHP will not:
  • Use radios, CD/cassette players without your permission
  • Smoke inside your home.
  • Use your telephone without permission.
  • Drink alcohol during working hours
  • Use foul language, lewd behaviour or discriminatory remarks.
  • Enter a home where only a child is present. If an adult is not present, they will not enter the premises, but seek a further appointment.
  • Use, move or remove any of your possessions, without permission.