Resident Involvement Service Standards

Engagement

We will:

• Provide regular training for interested residents
• Provide expenses to ensure involved residents are not out-of-pocket, including travel, carer, stationery and communication costs
• Include interested residents from all backgrounds, including traditionally "hard-to-reach" groups, in strengthening the community
• Be pro-active and innovative in going into local areas to work with the community and other agencies

Information

We will:

• Ensure you receive at least four At Home magazines per year
• Update the PHP website on at least a fortnightly basis
• Share information with residents through a variety of ways; letters, newsletters, phone calls, SMS text, e-mail, website, in person and in communal areas
• Publicise the dates and venues of open meeting three months in advance

Consultation

We will:

• Allow residents to be effectively involved at a time and in a way that suits them
• Allow residents to be involved in issues that interest them
• Consult with our residents on:
  • Service Contract letting
  • Neighbourhood improvements
  • Policy and procedure development
  • Sustainable community development
  • Changes to the way services are provided or financed
  • Service and performance monitoring
• Groups and meetings will have clear objectives and mandates
• Outcomes of consultation will be reported to residents, including any implemented changes within two weeks

Good service

We will:

• Benchmark our service performance against other organisations
• Review the Resident Involvement Strategy, menu of involvement and service standards annually 

These standards have been designed following feedback from involved residents over the course of the last year, and been sent to  our People's Panel for consultation.

If you have any queries about the above, or feel we have not met the standards we have set for ourselves, please contact the Resident Involvement Officer.