Right To Buy Service Standard
We have developed service standards for each team and the area of work that they cover, to ensure that you receive a consistently high quality service from us.
Right to Buy: we will...
- Send an information pack and application form for Right to Buy within 48 hours of an initial enquiry.
- Offer help and advice during a Right to Buy application on request.
- Ensure all government timescales are kept for each stage of the Right to Buy process.
- Offer an appointment to discuss your application to ensure a purchase is the right choice for you.
- Ensure information received from satisfaction forms is used to continually improve the service provided.