Repairs Service Standard (Major Repairs)
We have developed service standards for each team and the area of work that they cover, to ensure that you receive a consistently high quality service from us.
Major Repairs: we will...
- Keep the standards for improvement works, known as the Poole Standard, up to date via the monthly meeting of the Reinvestment Panel.
- Spend at least 80% of the available budget on major repairs and no more than 20% on response repairs.
- Strive for zero defects on completion of the works.
- We will agree with you how best to keep you informed of progress and target dates throughout the project.
- Ensure our contractors follow the code of conduct.
- Involve you in the monitoring of the Contracts through satisfaction surveys and regular site meetings.
- Leave your home clean and tidy after the works.
- Report at least quarterly on how we are doing through our At Home magazine and on our web page.
- Make sure our contractors wear identity badges that are easy to read.
- Provide a Resident Liaison Officer for all long-term major works