A to Z

Use the A to Z to find the service or item of information you need. If you are unable to find what you are looking for please use the Search facility at the top right hand of the screen, enter your keyword and click 'Go'. Alternatively you can use the Sitemap located near the top right of the screen.

• R

• Registered Office

  Poole Housing Partnership Ltd is a company wholly owned by the Borough of Poole

  Registered Office

• Rent Accounting Service Standard

  We have developed service standards for each team and the area of work that they cover, to ensure that you receive a consistently high quality service from us.

  Rent Accounting Service Standard

• Rent Arrears

  Advice on what to do if your rent payments fall into arrears

  Rent Arrears

• Rent Arrears- Former Tenant Arrears

  Advice on what to do if you have arrears or a credit owing on your account and have now left a Borough of Poole property.

  Rent Arrears- Former Tenant Arrears

• Rent Arrears- Help Paying Your Rent

  Advice on what to do and how to get help if you are having problems paying your rent.

  Rent Arrears- Help Paying Your Rent

• Rent Arrears- If Your Arrears Remain Unpaid

  Information on the actions PHP will take if you do not pay your arrears.

  Rent Arrears- If Your Arrears Remain Unpaid

• Rents

  Paying your rent

  Rents

• Rents- Ways To Pay Your Rent

  There are various ways that you can pay your rent which are as follows

  Rents- Ways To Pay Your Rent

• Repairs

  The Repairs Team are responsible for the day to day maintenance of all council properties across the Borough of Poole.

  Repairs

• Repairs Handbook

  Our Handbook contains lots of useful information about the repairs service that we provide to you as a tenant

  Repairs Handbook

• Repairs Service Standard (Major Repairs)

  We have developed service standards for each team and the area of work that they cover, to ensure that you receive a consistently high quality service from us.

  Repairs Service Standard (Major Repairs)

• Repairs Service Standard For External Contractors

  We have developed service standards for each team and the area of work that they cover, to ensure that you receive a consistently high quality service from us.

  Repairs Service Standard For External Contractors

• Repairs- Chargeable Repairs

  Definition of a rechargeable repair and course of action.

  Repairs- Chargeable Repairs

• Repairs- Damage To Your Home

  What happens if your home is damaged.

  Repairs- Damage To Your Home

• Repairs- Right To Repair

  The Right to Repair is a scheme to ensure that urgent repairs, those which affect your health, safety or security up to the value of £250, are carried out quickly and properly.

  Repairs- Right To Repair

• Repairs- When Work Is Going To Be Done In Your Home

  How to prepare for contractors working in your home.

  Repairs- Work In Your Home

• Resident Involvement

  Frequently Asked Questions for Resident Involvement

  Resident Involvement

• Resident Involvement Compact And Your PHP

  Your PHP and the Resident Involvement Compact agreement between PHP and their residents.

  Resident Involvement Compact

• Resident Involvement Service Standards

  Poole Housing Partnership promise to deliver the following to you:

  Resident Involvement Service Standards

• Resident Involvement- Consulting With You

  Surveys and Focus Groups

  Resident Involvement- Consulting With You

• Resident Involvement- Decision Making

  Housing Strategy Panel and the Board of Directors

  Resident Involvement- Decision Making

• Resident Involvement- Engaging With You

  Training, Working Groups, Representatives and Forums

  Resident Involvement- Engaging With You

• Resident Involvement- How You Can Get Involved

  There are number of ways you can be involved in our services or your local community.

  Resident Involvement- How You Can Get Involved

• Resident Involvement- Informing You

  Helping you to know what affects you and what to do about it

  Resident Involvement- Informing You

• Resident Involvement- Involving You

  Testing services, touring estates and joining in Conferences and Fun-days

  Resident Involvement- Involving You

• Responsive Repairs Service Standard

  We have developed service standards for each team and the area of work that they cover, to ensure that you receive a consistently high quality service from us.

  Responsive Repairs Service Standard

• Right To Buy

  Frequently asked questions about Right to Buy

  Right To Buy

• Right To Buy

  If you live in a Council property that is not part of a Sheltered Housing Scheme, you have the right to buy your home at a discount from the market value.

  Right To Buy

• Right To Buy Service Standard

  We have developed service standards for each team and the area of work that they cover, to ensure that you receive a consistently high quality service from us.

  Right To Buy Service Standard

• When To Pay Your Rent

  Advice on when your rent is due, your rent payment card and rent free weeks.

  When To Pay Your Rent