A to Z
Use the A to Z to find the service or item of information you need.
- R
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Chargeable Repairs
Definition of a rechargeable repair and course of action.
Chargeable Repairs -
Competition Rules
Competition rules apply to all competitions and prize draws run under the PHP Plus scheme.
Competition Rules -
Consulting With You
Surveys and Focus Groups
Consulting With You -
Decision-making
Housing Strategy Panel and the Board of Directors
Decision-making -
Engaging With You
Training, Working Groups, Representatives and Forums
Engaging With You -
Former Tenant Arrears
Advice on what to do if you have arrears or a credit owing on your account and have now left a Borough of Poole property.
Former Tenant Arrears -
Get Involved
Get involved with 'Resident Involvement', learn how you can be more involved with your local community and the housing issues that concern you
Get Involved -
Help With Decorating
When a property becomes empty we will inspect the property to see if repairs are needed and to decide if any rooms require decorating.
Help With Decorating -
Housing Strategy Panel Minutes
The activities of the Panel over the last year
Housing Strategy Panel Minutes -
How You Can Get Involved
There are number of ways you can be involved in our services or your local community
How You Can Get Involved -
Informing You
Helping you to know what affects you and what to do about it
Informing You -
Involving You
Testing services, touring estates and joining in Conferences and Fun-days
Involving You -
On-Line Self Service
How to report a repair and pay your rent on-line.
On-Line Self Service -
PHP Plus
Become a member of PHP Plus and you'll be able to enjoy loads of members only benefits.
PHP Plus -
Rent Arrears
Advice on what to do if your rent payments fall into arrears
Rent Arrears -
Rents
Paying your rent
Rents -
Rewards
As a member of PHP Plus you can take advantage of fabulous membership benefits, including:
Rewards -
Right To Buy
If you live in a Council property that is not part of a Sheltered Housing Scheme, you have the right to buy your home at a discount from the market value.
Right To Buy -
Right To Repair
The Right to Repair is a scheme to ensure that urgent repairs (those which affect your health, safety or security) up to the value of £250 are carried out quickly and properly.
Right To Repair -
Service Standards: RI
Poole Housing Partnership promise to deliver the following to you:
Service Standards: RI -
Ways To Pay Your Rent
There are various ways that you can pay your rent which are as follows
Ways To Pay Your Rent -
What If?
Advice on what to do if, as a member of PHP Plus, you no longer meet membership criteria.
What If? -
Direct Debits
You've probably heard about using Direct Debit to pay your rent before, but here's some information about it and why it really is the better way to pay.
Direct Debits -
Help Paying Your Rent
Advice on what to do and how to get help if you are having problems paying your rent.
Help Paying Your Rent -
If Your Arrears Remain Unpaid
Information on the actions PHP will take if you do not pay your arrears.
If Your Arrears Remain Unpaid -
Registered Office
Poole Housing Partnership Ltd is a company wholly owned by the Borough of Poole
Registered Office -
Repairs
The Repairs Team are responsible for the day to day maintenance of all council properties across the Borough of Poole.
Repairs -
Repairs Helpdesk
Please see contact details below
Repairs Helpdesk -
Respect Fest '08- Sunday 27th July
At Poole Stadium 11am - 4pm
Respect Fest '08- Sunday 27th July -
Service Standard: Major Repairs
We have developed service standards for each team and the area of work that they cover, to ensure that you receive a consistently high quality service from us.
Service Standard: Major Repairs -
Service Standard: Accounting
We have developed service standards for each team and the area of work that they cover, to ensure that you receive a consistently high quality service from us.
Service Standard: Accounting -
Service Standard: Arrears
We have developed service standards for each team and the area of work that they cover, to ensure that you receive a consistently high quality service from us.
Service Standard: Arrears -
Service Standard: Repairs
We have developed service standards for each team and the area of work that they cover, to ensure that you receive a consistently high quality service from us.
Service Standard: Repairs -
Service Standard: RTB
We have developed service standards for each team and the area of work that they cover, to ensure that you receive a consistently high quality service from us.
Service Standard: RTB -
When To Pay Your Rent
Advise on when your rent is due, your rent payment card and rent free weeks.
When To Pay Your Rent