Changes to Complaints
We've issued a new complaints procedure to help us further improve the services you receive from us.
The second stage now gives an independent review of the matter. Other changes include a satisfaction survey to follow up the response to each complaint, which will be conducted 28 days after our response is sent.
PHP's Complaints Officer, Hayley Pope says, "Despite the changes, it is still important that people first try to resolve any complaints with the most relevant member of staff, before escalating the issue to the formal procedure."
For more details, or to request a copy of the new procedure, please call us free on 0800 652 3900.