Our Achievements

We have received accreditations for being a considerate employer and a customer focused organisation, that is constantly striving for excellence in everything that we do.

3-Star "Excellent" Assessment

This assessment was awarded by the independent government watchdog, the Audit Commission following their inspection of PHP in October 2004.

The achievement makes us one of only three 3-star 'excellent' ALMOs in the South-West and amongst the Top 15 housing organisations in the UK. The assessment result means that £35 million of additional government funding will be brought to the area to help improve the Council's housing stock, bringing each home up to the Decent Homes standard by 2010.

Charter Mark

This is an award which is issued by the cabinet office to recognise excellence in the provision of public services. From obtaining this award it shows that the public service we provide is among the best in the country.

We obtained the Charter Mark by putting the public first and by constantly striving to improve the service that we provide to you the public and by meeting the six criterion set by the government:

• Set standards and perform well
• Actively engage with customers, partners and staff
• Be fair and accessible to everyone and promote choice
• Continuously develop and improve
• Use resources effectively and imaginatively
• Contribute to improving opportunities and quality of life in the communities we serve

For more information on the Charter Mark please visit their website, see the link on the right of this page.

Investor In People

The Investors in People (IIP) standard is a straightforward, proven framework for delivering business improvement through people. It is designed to advance an organisation's performance through its workforce and helps organisations to improve performance and realise objectives through the management and development of their staff.

• We achieved the IIP standard by effectively demonstrating the following throughout our business practices:
• We are really committed to developing our people
• We have clear goals and make sure that everyone understands them
• Our investment in people directly helps us to meet our goals
• We understand the impact that our investment has on our performance

Visit the Investors in People website for more information, see the link on the right of this page.

Positive About Disabled People

This award is a recognition given by the Job Centre Plus (the Employment Service) to employers who have agreed to meet five commitments regarding the recruitment, employment, retention and career development of disabled people.

By agreeing to these commitments and displaying the symbol on our website and correspondence it is clear to the disabled community that we welcome applications from them and in turn show that by employing disabled people we put ourselves in a better position to recognise, develop and deliver services to our disabled customers. For more information relating to Positive About Disabled People please visit the Job Centre Plus website, see the link on the right of this page.

Work Life Balance

This accreditation is awarded to organisations who give their employees a measure of control over when, where and how they work. Adopting the Work Life Balance means that we are able to attract and retain employees from a wider "market place".

It requires the organisation to ensure all systems and processes are working efficiently and that our staff are able to work very effectively whilst at work, but be able to maintain a fair balance between work and their home life.

Work-life balance is about adjusting working patterns. Regardless of age, race or gender, everyone can find a rhythm to help them combine work with their other responsibilities or aspirations. The award is given when an employer helps it's employees to maintain a balance between life inside and outside of paid work. The result mutually benefits the individual, business and society.

For more information on Work Life Balance please visit the DTi website, see the link on the right of this page.