Meet The Management Team

Joe Logan
Chief Executive

Joe has worked in housing for over 20 years starting as a Housing Trainee for Southwark Council in South East London and managing Neighbourhood Housing Offices in Camberwell, Dulwich and Peckham.

He moved to Slough Borough Council in 1998 where he managed the housing service, and later took over the running of the Slough Direct Labour Organisation with an additional 400+ staff.

He moved to Poole in 2000 as the Head of Housing Management Services and led the development of the Poole ALMO. He is also an external examiner for the housing course of Oxford Brookes University. He has the professional qualification of the Chartered Institute of Housing.

As Chief Executive, Joe has overall responsibility for ensuring we continue to deliver high quality services to our customers, and success for PHP. Overseeing all operations, he must make regular reports and recommendations to both the Board of Directors and the Council.

Through regular meetings and liaison with staff, partners and members, at all levels, he directs the Management Team and the company to ensure that you, our customer, come first in every service you access from PHP.

Like the captain of a ship, it's down to Joe to steer PHP in the right direction. It's his job to lead, organise and direct PHP to meet all of our objectives, thus ensuring continuous improvement, decent homes and excellent housing management services for the people of Poole.

Mike Harrison
Head of Technical Services

Mike came to PHP from Beirut, Lebanon, where he was Director of Facilities Management for the American University. Prior to his 7 years in the Middle East, Mike was Works Services Manager for Serco Defence, looking after 6 bases in Gosport, including HMS Sultan.

An ex-Royal Engineer, Mike married a local girl and settled in this area with their two children. In his spare time Mike enjoys keeping fit, diving sailing and most sports.

The Technical Services Team are responsible for the long-term programming of works required for the housing stock across the Borough of Poole, in order to bring them up to the Decent Homes standard by 2010.

As well as ensuring new kitchens, bathrooms and doors are fitted to homes across the Borough, the team also deal with the maintenance of you home, from annual gas servicing to emergency repairs.

The team includes Property Inspectors, Building Surveyors and Technical Specialists who all bring their own unique knowledge and experience to the operation.

Sue Phillips
Head of IT & Income

A diploma in Business Studies was followed by an Open University degree in Social Sciences and a professional qualification with the Institute of Revenues Rating and Valuation.

Sue has worked for both Southampton City and Christchurch Borough Council in Housing and Revenues.  She worked in the National Health Service in personnel and for the Civil Service in a Job Centre.

For Poole Housing Partnership, Sue is responsible for the IT systems and the Rents Team.

Within the IT section, Sue and her team deal with the various systems we use to provide our services to you. From installing repairs appointment systems to co-ordinating rent cards, the PHP IT Team are working for you.

There are two section within the Rents Team at PHP; Rent Accounting and Rent Recovery. Both sections offer help and advice when it come to paying your rent.

The Rent Accounting Team deal with setting up and cancelling tenancies, account queries and enquiries on how to pay your rent, e.g. payment cards, direct debits. The Rent Recovery Team are responsible for collecting rent arrears, and ensuring that each resident's rent account is up-to-date. They will also become involved with evictions and legal action, if required.

Bill Shaw
Head of Best Value and Performance

Bill first qualified as a PE teacher, and his interest in Housing developed after doing voluntary work with Shelter. He has 20 years of experience in Housing within different organisations and through various roles.

As well as being a school governor, Bill coaches rowing at Bournemouth University and time permitting enjoys all outdoor activities including sailing, walking, and climbing.

The Best Value & Performance Team are responsible for ensuring that our customers receive value for money and an excellent level of service form each team within PHP. Under Bill's management, the team is responsible for all matters relating to:

• Performance management
• Performance monitoring
• Annual reports
• New initiatives
• Customer surveys
• Statistical performance returns
• Benchmarking, including Housemark
• Quality assurance, including Charter Mark and EFQM
• Best value

Carmelina Brown
Head of Housing Management

Carmelina joined PHP December 2007. She has worked in housing for 25 years and is a Fellow of the Chartered Institute of Housing, completing her Masters in Business Administration in 2005. Carmelina has lived in Poole for 30 years and is a keen scuba diver, being an active member of local dive clubs.

Carmelina started her career as a Housing Management Trainee at the Borough of Poole and then worked for a number of local, regional and national housing associations in the South of England undertaking roles from Housing Officer to Group Director. Before joining PHP she spent the previous 2½ years working as an Consultant for HQN in London, Oxfordshire and Hampshire covering senior positions in housing association Group Structures such as Dominion and Circle Anglia.

Carmelina leads the Housing Management Team which consists of the:

• Housing Officer Team
• Sheltered Housing Team
• Supported Housing Team
• Resident Involvement Officers
• Estate Services (including caretakers)
• Hostels
• Voids and Letting Services

Working with residents, the team delivers high quality management services to all PHP's tenants, building stronger communities in Poole.

Robin Ingleton
Head of Finance

Rob began his Local Government career at the London Borough of Hillingdon as a Supernumery. From there, he moved to the London Borough of Camden as Principal Accountant, working in Housing Finance until 1992.

He then joined St Albans City & District Council as their Chief Accountant, leading on Housing Finance. He left St Albans in 2003 to take a specialised post as Project Accountant responsible for Medium-Term Financial Planning.

Prior to joining PHP, Rob was Group Accountant with Portsmouth City Council, managing Health & Social Care Finance.

Rob's main interests outside of work are golf, running, squash and visiting the gym.

Rob manages PHP's Finance Team, whose aim is to ensure that the financial position of PHP is sound.

They are also repsonsible for managing the Housing Accounts on behalf of the Borough of Poole in an efficient and effective manner.

Rob and his team support the team of officers at PHP, and the Borough of Poole, to ensure that all of our customers receive quality services that ensure value for money.