Hostel Management Service Standard
We have developed service standards for each team and the area of work that they cover, to ensure that you receive a consistently high quality service from us.
Poole Housing Partnership promise to deliver the following to you:
- Make an appointment to visit licensees within 48 hours of sign-up
- Monitor the cleanliness of flats and communal areas regularly each month
- Visit the accommodation to provide gas and electricity cards on request
- Provide help and support to licensees on request
- Maintain the hostels to a high standard
- Carry out any repair required to the accommodation and communal areas promptly
- Ensure equipment and alarms are regularly tested and maintained
- Ensure licensees abide by the conditions of their licence of occupation