Complaints
Information about what you can do if you are dissatisfied with the service you have received from Poole Housing Partnership
We aim to provide residents with high quality services and we always try to get things right first time. However, we appreciate that sometimes this doesn't happen, and sometimes mistakes are made.
When you report something to us with an expectation that we will deal with it, this is not dealt with as a complaint. It becomes a valid complaint if we don't respond, or deal reasonably with the issue.
As an example, complaints about neighbour nuisance or reports of anti-social behaviour are taken very seriously but are dealt with by the Housing Officer for your area. However, if we don't deal reasonably with the nuisance or anti social behaviour you may wish to make a complaint about the way Poole Housing Partnership (PHP) has responded (or failed to respond) to it.
The article entitled 'How We Handle Your Complaint' to the left of this page gives you more information about what you can do if you are dissatisfied with the service you have received from Poole Housing Partnership, our staff or contractors and wish to make a complaint.
We treat all complaints very seriously and we tell you how we will handle your complaint, how quickly, and the steps you can take if you are unhappy with the response to your complaint.
Thank you for taking the time and effort to contact us. Your comments provide a valuable source of feedback and we appreciate the time you have spent to do this. We may not always know where there is a problem so it helps to know where our residents believe we can improve services. We change the way we work as a result of learning from complaints and other feedback.
How do I make a complaint?
Before you make a complaint, have you contacted PHP first to see how they can help?
If you need any help in making a complaint, please let a member of staff know and they will be happy to help.
To make a complaint you can either download our Customer Complaints Form from this page, complete it and send it in to us, visit us in person or contact our Complaints Officer, see the contact details on the right of this page.