Performance Summary November 2010
MPH latest service performance
Homes
Decent Homes
- We must meet a Government target of 100% of homes meeting the Decent Homes standard by 31st December 2010.
- We are on target - at 30/09/10, only 258 of 4,617 homes fail to meet the Decent Homes Standard.
Let tings
- So far this year, we have re-let empty properties in only 18 days on average, resulting in a very low loss of rental income whilst empty. The South West average is 22 days, whilst 28 days is the national average for Amos.
Rents
Rent Collected
- This financial year so far we have collected 97.0% of rent collectable, comparing very favourably with 96.3% at the same point last year.
Arrears
- At 30/11/10 there were only 200 tenants owing 7+ week's rent - a very low figure.
- As we work hard to take early action on arrears, there has been only TWO evictions through non-payment of rent during the first eight months of this financial year.
Customer Service
Complaints/Compliments
- ALL 33 complaints dealt with so far this year were initially responded to within the published 10 day target.
- During October and November we received no less than 23 compliments!
Letters
- We have a target of answering 95% of resident's letters within 10 days. We are pleased to advise that we can report accurately on this figure from the January/February issue of this bulletin.
Repairs
Quantity
- During April-June 99.6% of emergency repairs were dealt with in time, with 98.9% of urgent repairs, and 98.8% of routine repairs being dealt with in time. This compares very favourably with national averages for Amos at 99.1%/98.4%/97.7% respectively.
Quality
- So far this year you told us that you were satisfied with the responsive repairs service in around 97% of cases.
If you would like to know more about our performance statistics, please contact our Performance Monitoring Officer. Please see the contact details on the right of this page.