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Performance Summary October 2009

PHP service performance


Homes


Decent Homes

  • We must meet a Government target of 100% of homes meeting the Decent Homes standard by 2010.
  • We are on target - at 30/9/09, 83% (3,865) of 4,627 homes met the Decent Homes Standard.


Lettings

  • So far this year, we have re-let empty properties in under 21 days on average, resulting in a low loss of rental income whilst empty. The South West average is 23 days, whilst 28 days is the national average for ALMOs.



Rents


Rent Collected

  • This financial year so far we have collected 95.6% of rent collectable, compared with 96.1% at the same point last year.


Arrears

  • At 31/10/09, there were only 301 tenants owing 7+ week's rent.
  • As we work hard to take early action on arrears, there have been no evictions through non-payment of rent during the first six months of this financial year.



Customer Service


Complaints/Compliments

  • Out of 41 complaints dealt with so far this year all but one (98%) was initially responded to within the published 10 day target.
  • During October we received 8 compliments.


Letters

  • We have a target of answering 95% of resident's letters within 10 days, and this was achieved during 6 of the first 7 months of the year – whilst October saw ALL of 61 letters received during the month being answered in time!



Repairs


Quantity

  • During April-June 99.7% of emergency repairs were dealt with in time, with 98.7% of urgent repairs, and 98.8% of routine repairs being dealt with in time. This compares very favourably with national averages for ALMOs at 98.6%/98.4%/97.3% respectively.


Quality

  • So far this year you told us that you were satisfied with the responsive repairs service in 98% of cases.

    If you would like to know more about our performance statistics, please contact our Performance Monitoring Officer. Please see the contact details on the right of this page.
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