Performance Summary May 2008
PHP service performance
Homes
Decent Homes
- We must meet a Government target of 100% of homes meeting this standard by 2010.
- We are on target - at 31/3/08 more then 72% (3,334) of 4,605 homes met the Decent Homes Standard.
Lettings
- So far this year we have re-let empty properties in just 17 days on average, resulting in a low loss of rental income whilst empty. The South West average is 25 days, whilst 28 days is the national average for ALMOs.
Please click the link below to see the average relet time annual trend comparison.
Voids and Lets Year On Year [581kb] (opens in a new window)
Voids and Lets Year On Year [26kb] (opens in a new window)
Rents
Rent Collected
- So far this year we have collected 90.8% of rent collectable, compared with 88.1% at the same point last year.
Arrears
- At 31/05/08, there were 275 tenants owing 7+ week's rent.
- As we work hard to take early action on arrears, there have been no evictions through non-payment of rent so far this year.
Customer Service
Telephones
- Our Help Desk answered 1,786 calls during May with 97.3% of the total calls received being answered.
Letters
- We have a target of answering 95% of residents' letters within 10 days, and this was almost achieved in May at 94%.
- During May we received 8 compliments.
Repairs
Quantity
- So far this year over 97% of 215 emergency repairs were dealt with in time, over 99% of 218 urgent repairs within Government Time Limits and over 98% of 288 routine repairs were dealt with in time.
Quality
- Last year you told us that you were satisfied with the responsive repairs service in 97.8% of cases (satisfaction information for this year should be published in June or July's Performance Summary.
Please click the link below to see the percentage of urgent repairs carried out on an annual trend comparison.
Responsive Repairs Year On Year [555kb] (opens in a new window)
Responsive Repairs Year On Year [28kb] (opens in a new window)
If you would like to know more about our performance statistics, please contact our Performance Monitoring Officer. Please see the contact details on the right of this page.