Resident Involvement- Consulting With You
Surveys and Focus Groups
Annual Satisfaction Survey
This survey is sent to residents once a year with questions discussed with resident focus groups beforehand. We use these results to improve the way in which we deliver services and to ensure that they are meeting the needs of all our residents. The results help us direct and develop our services to you.
Time: 20 minutes to complete survey
How: Complete survey when sent to you
People's Panel
The People's Panel is a quarterly survey carried out by post, telephone or email. Topics cover all service areas, particularly areas recognised as requiring improvement or greater involvement. The results are reported in At Home, and there is a prize draw after each questionnaire. The results help us to develop the service we asked about.
Time: 10 minutes every 3 months
How: Contact Resident Involvement Officer (see Related Contacts)
Focus groups
Focus groups are held to discuss issues relating to the housing service as and when required. A database of interested residents is used to determine invitees. Focus groups are an ideal opportunity for residents to attend an occasional discussion on a range of issues. Just let us know what matters interest you and we'll keep you in mind when a relevant focus group is organised.
Time: 2 hours, one-off
How: Contact Resident Involvement Officer (see Related Contacts)